The purpose of the mentoring and education program provided by TSS is to give the best advice and guidance to general practitioners so that the patients under their care receive the best treatment outcomes.
In order to achieve this it is important that the treatment provider understands and agrees to a number of terms and conditions.
1. The treatment provider understands that they are solely responsible for the clinical treatment outcomes for their patient. TSS cannot be held in any way responsible for clinical outcomes. TSS is not in a position to assess or influence the patient’s behavior or assess the actual individual clinical situation presented.
2. The treating practitioner understands that the decision to treat a patient is solely theirs alone. Thesmilesolutions cannot determine whether a patient should or should not be treated.
3. The treating practitioner has discussed with patients all possible treatment alternatives available to them, including no treatment, and has informed the patient of the possible risks associated with orthodontic treatment, as well as the patient’s obligations during treatment and retention.
4. The treating practitioner can choose to not follow the advice given to them if in doubt and proceed with their own or alternate plan. Payment to TSS however, is required when the treating practitioner submits a patient for advice and treatment planning, as determined by the level of support they have engaged with in the TSS platform.
5. Once the treating practitioner has purchased a case it will be available until it is used. There is a 12-month period for the cases to be used.
6. Once a treating practitioner submits a case a single case fee will be charged and the treatment provider shall be responsible for this charge even if the selected patient does not proceed with treatment or treatment is canceled.
7. TSS is not responsible for the final approval to order aligners. Once aligners are ordered by the treating practitioner they are responsible for any fees incurred with respect to the supply of the aligners.
8. It is the treating practitioner’s responsibility to know how to use and understand digital learning for the treating practitioner to undertake the successful treatment of a patient.
9. It is the treating practitioners’ responsibility to know how to undertake any of the clinical procedures required in treating a patient.
10. It is the treating practitioners’ responsibility to be aware of and understand all the terms and conditions set out by any third party with which they establish a relationship. These relationships are totally independent of TSS, who cannot be held responsible.
11. The treating practitioner shall provide records of an adequate standard, which includes relevant photographs and radiographs of the patient they intend to treat, as well as an adequate impression or intraoral scan. Should these records be of a standard that does not allow TSS, in his opinion, to adequately evaluate the case and provide an accurate plan, he will initially request that the records be brought up to standard before proceeding further. If the records do not meet the required standard he has the right to refuse to advise the treating practitioner.
12. Should the treating practitioner continually fail to provide adequate records, TSS has the right to refuse further collaboration with the treating practitioner, at his sole discretion. He will agree to repay the treating practitioner any remaining upfront case fees.
13. The relationship between the treating practitioner and TSS is on a case-by-case basis. The treating practitioner has the right to end their relationship at any time with no financial penalties providing any and all outstanding fees has been paid. Any residual unused prepaid case fees shall remain with TSS and will not be refunded but can be used at any time, within the following 12 months.
14. TSS cannot be held responsible for the financial situation of the treating practitioner with any other company.
15. TSS cannot be held responsible for any perceived effects the treating practitioners may believe have occurred in their practice because of the relationship with the TSS, positive or negative.
Thesmilesolutions (TSS) shall in turn provide the following services:
1. TSS shall provide orientation and explanation of the website, where required, and assistance in the establishment of a treating clinician’s own login portal.
2. TSS shall ensure that all online records and correspondence remain private and confidential between TSS and the treating practitioner.
3. TSS shall keep all information supplied by the treating practitioner confidential unless required to disclose such information by law.
4. Once a case has been submitted, TSS shall commence planning and present a treatment plan, with an explanation, in a timely manner so as not to inconvenience the treating practitioner or the patient.
5. TSS agrees to answer all ongoing communications in a timely manner.
6. TSS cannot give the final approval for the commencement of a treatment case on behalf of a treating practitioner. This is the responsibility of the treating practitioner. In doing so, the treating practitioner indicates that he/she understands and is capable of delivering the desired treatment outcome for the patients.